Cancellation and Refund Policy

Your subscription is billed by the platform where you bought it — either Stripe (website) or Google Play Billing (Android app). Cancellations and refunds are handled by that same platform, in line with its rules and applicable consumer law.

• Android subscriptions must be managed through your Google Play account.
• Cancel via: Google Play Store → Profile → Payments and subscriptions → Subscriptions → Untangle.
• Deleting the app or your Untangle account does not automatically cancel a Google Play subscription.
• Cancellation normally takes effect at the end of the current paid billing period.
• You keep access until that period ends, unless Google issues a refund or terminates access earlier.

• Cancel through the Billing page in your Untangle account or the Stripe customer portal linked from it.
• Cancellation stops future renewal charges.
• You retain access until the end of the current paid billing period unless otherwise stated.

• Google Play purchases and refund requests are subject to Google Play's refund rules and applicable consumer law.
• Refund decisions for Google Play purchases are made by Google — Untangle does not control Google Play's refund decisions.
• You can request a refund via the Google Play Store order history or Google Play support.
• Where a refund is granted, access to paid features may be removed or adjusted.

• Website purchases processed through Stripe are subject to this policy and applicable consumer law.
• Refund requests are reviewed on a case-by-case basis. We cannot guarantee that every request will be approved.
• Where a refund is granted, access to paid features may be removed or adjusted.

Nothing in this policy affects your statutory consumer rights, including rights available to consumers in the United Kingdom under the Consumer Rights Act 2015 or equivalent local law.

• Google Play purchases: use your Google Play order history or Google Play support.
• Stripe / website purchases: email support@untanglely.com with your account email and the approximate purchase date.