Terms and Conditions

These Terms and Conditions ("Terms") form a binding agreement between you and [Company Legal Entity Name] ("Untangle", "we", "us"), the operator of the Untangle website and Android app (the "Service"). By creating an account, signing in, or using the Service, you agree to these Terms, our Privacy Policy, our Subscription and Billing Policy and our Cancellation and Refund Policy.

If you do not agree, please do not use Untangle.

Untangle is a mental clarity, journaling, and AI-assisted reflection tool. It is available as a website and as an Android app distributed through Google Play. It is a software product — not a medical service, not therapy, not a crisis line, and not a substitute for professional care.

To use most of Untangle you need an account. You are responsible for keeping your credentials private and for activity on your account. You must be at least 13 years old to use Untangle. In the EU, UK and other jurisdictions where the digital age of consent is higher, you must be at least 16 years old or the minimum age required by your local law.

You must acknowledge and accept these Terms and the Privacy Policy before creating an account or completing a purchase.

• Purchases made through the Untangle website are processed by Stripe.
• Purchases made inside the Untangle Android app are processed by Google Play Billing.
• Untangle does not directly collect or store users' full payment card details.
• Payment processing is subject to the applicable Stripe or Google Play terms and privacy policies, in addition to these Terms.

Untangle currently offers the following paid subscriptions:

• Untangle Founding Members — monthly subscription.
• Untangle Premium Monthly — monthly subscription.
• Untangle Premium Yearly — yearly subscription.

The subscription name, price and billing period will be clearly displayed before you confirm the purchase, whether on the website (via Stripe) or in the Android app (via Google Play).

• Untangle subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
• The subscription price and billing period are clearly displayed before purchase.
• Renewal charges are processed by the platform through which the subscription was purchased (Stripe for the website, Google Play Billing for the Android app).

Android / Google Play

• Android subscriptions must be managed through your Google Play account.
• You can manage or cancel your subscription via: Google Play Store → Profile → Payments and subscriptions → Subscriptions.
• Deleting the Untangle app or deleting your Untangle account does not automatically cancel a Google Play subscription.
• Cancellation normally takes effect at the end of the current paid billing period.
• You keep access to paid features until the current billing period ends, unless Google issues a refund or terminates access earlier.

Web / Stripe

• Website subscriptions must be managed through Untangle's billing portal or your account settings.
• Cancellation stops future renewal charges.
• You retain access until the end of the current paid billing period unless otherwise stated.

• Google Play purchases and refund requests are subject to Google Play's refund rules and applicable consumer law. Untangle does not control Google Play's refund decisions.
• Website purchases processed through Stripe are subject to Untangle's Cancellation and Refund Policy and applicable consumer law.
• We cannot guarantee that every refund request will be approved.
• Where a refund is granted, access to paid features may be removed or adjusted.
• Your statutory consumer rights are not affected by anything in these Terms.

Android users may use the Restore Purchases option in the app to reconnect an eligible Google Play subscription to their Untangle account. Restoration relies on the Google account that made the original purchase.

• Prices may vary by country, currency, tax and platform.
• Google Play displays localized prices inside the Android app.
• The amount shown by Google Play or Stripe immediately before you confirm the purchase is the amount that will be charged.
• Promotional or founding prices may be withdrawn for new customers while remaining subject to the terms shown at the time of purchase for existing subscribers.

"Untangle Founding Members" is a promotional, early-access subscription tier offered to the first members of Untangle. It includes a locked-in price for as long as the subscription remains active, subject to the terms shown at purchase.

You agree not to use Untangle to:

• Break the law or harm others.
• Send spam, abuse, harassment, hate speech, threats, or content that exploits or endangers minors.
• Attempt to reverse-engineer, scrape at scale, or disrupt the Service.
• Submit malware or probe for vulnerabilities outside our responsible disclosure process.

Untangle uses AI models to reflect, summarise, and respond to what you write. AI responses can be inaccurate, incomplete, biased, or out of date. Treat AI output as a starting point for your own thinking, not as fact, advice, or instruction.

Untangle is not a medical device and is not intended to diagnose, treat, cure, or prevent any condition. Nothing in the Service is medical, psychological, legal, or financial advice. If you are in crisis, please contact your local emergency services or a qualified professional.

You own what you write in Untangle. You grant us a limited licence to host, process, and display your content solely to operate and improve the Service for you. We do not sell your personal data. See the Privacy Policy for details.

You can stop using Untangle and delete your account at any time. Please note that deleting your Untangle account does not automatically cancel an external Google Play or Stripe subscription. You must cancel through the original payment provider before deletion, otherwise renewal charges may continue.

Subscription and transaction records may be retained where required for fraud prevention, tax, accounting, disputes and legal compliance.

Untangle is provided "as is" and "as available" without warranties of any kind, whether express or implied, except those that cannot be excluded under applicable law.

To the maximum extent permitted by law, Untangle will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Nothing in these Terms limits liability that cannot be limited under applicable law, including for death or personal injury caused by negligence, or for fraud.

Nothing in these Terms affects your statutory consumer rights, including rights available to consumers in the United Kingdom under the Consumer Rights Act 2015 or equivalent local law.

These Terms are governed by the laws of [Jurisdiction / Governing Law], without prejudice to mandatory consumer protection laws that apply in your country of residence. Untangle is not sponsored, endorsed by, or affiliated with Google.

We may update these Terms from time to time. If the changes are material, we will notify you in-app or by email before they take effect.

Questions about these Terms? Email support@untanglely.com.